We found the bag drop/ check-in proceedure at T5 unnecessarily complicated. We paid extra for seat selection in advance and were allocated worse seats at T5. We found the check-in person was not particularly helpful although the the staff at the gate were super good.
British Airways provided prompt service and maintained excellent cleanliness throughout the flight. However, the business class seats felt tight, and the cabin temperature was uncomfortably warm, making it difficult to sleep. Since I couldn’t rest, I turned to the in-flight entertainment, but the selection was heavily focused on Paramount content, which isn’t my preference. I also found the Bollywood movie options quite limited compared to other airlines. On the positive side, the spirits selection was impressive, and the staff was exceptionally friendly and attentive.
Didn’t make flight and then forced on connecting flights back to LA that cost me another day of travel on an inferior experience.
Attitude of crew could be more friendly and less stern and instructive.
I could not charge my phone the entire night or read my book, as the whole middle isle was without power.
Our headphone plug is broken, we can not enjoy our entertainment, especially traveling with 5 year old who like to watch movie
I am 70 with carry on bag. Was told to go down two flights of stairs the had to climb stairs at rear of plane. Skywalk to front of plane was not offered. I was in row 26
Very disappointed late takeoff led them to rebook me on American and United. The latter was cancrllrfg
This flight was booked with Iberia, but when we got to the airport, it was actually switched to Level. We went to Iberia terminal, then had to be redirected. Ridiculous that we had to pay for a soda on the plane. Also had to pay for earbuds, no pillows. If we had wanted a blanket would have been charged. This is not the British Airways experience. Flight attendant was non existent. Had our call light on for 45 minutes with no response. Attendant charged for a drink, forgot to bring it back. We would never fly Level again. If British airways is going to switch out carriers, We would not fly with them
The flight from Porto was delayed by 3 hours. Arrived in the US late at night. Exhausted from all the waiting. And staff did not communicate well with customers.
