Professional & courteous cabin crew. Food was very good even in economy class
The flight was delayed both legs of the journey. The seats were cramped.
Food quality and the overall service of the staff and significantly decreased. The flight was delayed at the Istanbul airport and the passengers were kept onboard for more than 3 hours. The staff didn’t kept the passengers informed and everyone was upset.
The food served was frozen salad and hummus. The hot meal was fine. Crew was doing bare minimum
Excellent service. Made United 's business class look like a cattle car
I have been flying Turkish Airlines for the last 5 years it’s always great service, on time , excellent food, only one thing wasn’t reliable is their on board WiFi most of the time it doesn’t work.
Seats were in disrepair. Seat back pockets were all broken. Seats recline very far, which is comfortable for occupant, but confining for person behind.
The flight attendants were very attentive and recognized that I had a very short layover for my connecting flight. The head flight attendant went out of his way to find out my connecting gate and ensure that I expedited the aircraft quickly.
Unfortunately internet was down and they couldn’t fix it in a time I needed it so urgent to stay in touch with work
Not sure how they are rated best airline in Europe. If they are the best; then I worry about the overall airline standards of European airlines. Seats were very uncomfortable and almost closer to budget airlines in terms of comfort. A sore bottom after a long haul flight ruins your holiday at the start. Check in process was okay. Staff/crew was good - interactions ranged from pleasant to borderline rude (depending on the particular individual).
