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The seats were more narrow than at other lines. Food was mediocre (economy class)

Food option Hindu veg to Hindu non veg request was unheard

My groups frequent flyer star allianceUnited airline miles was not accepted. The Singapore premium economy bag had to be requested, it was very lacking- no toothbrush. I paid more than double than economy but could only use the bathrooms sharing with economy which was hardly available and had to wait in line. Is the 2X $ worth it just for a larger seat???? It is questionable. Seats were not that comfortable. My husband’s seat had white stains on it- had to wipe it down. Our headphones did not have covers on it. Food- way too much.

The booking experience was bad. Our six character booking ID number disappeared the day before the flight, We could not find out what happened or what was the status of our flight, scheduled for the next day. We finally found the right number to contact Singapore Airlines on the matter (not easy). The Singapore agent worked through the issue in a little over thirty minutes on the phone, the day before the flight. That was great. I'm very happy with Singapore Airlines and their performance. Contact with a competent person on the matter was near impossible. It seems no one in business these days wants to deal with customers once they've pocketed the money. There were resellers, including Kayak, involved in the chain. When we finally got through to Underpricer, we did get a return call that could have proved helpful. But by that time the matter had been resolved by the Singapore agent. Majestic Vacations, the reseller who received the payment was less than worthless. That's just a fast buck operation. Ugh.

Fantastic patience when one of the passengers behind me was an absolute horrible, horrible person and the girls just kept smiling and doing their job with patience and kindness. Well, done to the crew.

Could not really fault anything. We had a really short time between flights (about 45 mins), and had to get across the other side of the terminal. But we made it and crew were helpful. Food was good and service for the kids was great.

Excellent- a lot of food Disappointed with the premium economy pouch- did not have toothbrush and tooth paste or socks. Other airlines provide them

My daughter and I had a pleasant trip to Singapore. Reliable and on time.

A 16 hour flight from Singapore to Los Angeles had only 2 meals. Please make it 3 meals.

A 16 hour flight from Singapore to Los Angeles had only 2 meals. It would be great to have 3 meals.

There was not enough food for everybody. Some dishes were missing.

Qatar Airways in-flight first/business class service is superior to any US airline; excellent meals are served on short haul flights such as between DXB and DOH.

Delayed my flights and no communication. We end up spending 6 hrs in Doha. No food or any concern from the airline. Terrible

Besides the flight cancellation, everything else was prefect. Kudos to Malaysian Airlines.

Don't be afraid if you board an Oman Air Airbus A330 - it will take you to Colombo and not Muskat. The Aircraft is leased by Qatar Airways ;-)

I had first class service from them. A little late taking off, but no major problem

No towels or tissue and chocolate and mint provided before arrival

It was good no problems made it on time for the next flight overseas!

They made us deliberate waste time by holding our passports and boarding passes making us miss the flight

The made us waiting and held our passports and boarding pass making us miss our flights

This flight was a dreamliner so I think the space was ok for the legs, but the option for food was again limited and the crew was same.

Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.

Needs better seat for business class. My seat was falling apart. Also no WiFi on that flight

Boarding catastrophic let alone have to claimb the plain rather than using jetway. 5.5 hr delay leaving had to do stop in Lgw for a new crew which further compounded the delay. Connecting flight would not wait and had to pend a night in a hotel. Curiously my seat would not go full flat.

Good. The food was very bad. Except for the chicken rice, rest of the dish went to trash.

In never flown this flight, because my flight coning from Barcelona was delayed.

I did not have a good experience in both flights of Etihad. First of all, when I was booking the flight, there were two options. The first option was a cheaper flight with longer layover (9 hrs), or a more expensive flight with shorter layover (2 hrs). I booked the expensive flight with shorter layover because I wanted a more comfortable trip. A few days before the trip, Etihad informed me that the departure time of my first flight will change 7 hours earlier, leading to an 9 hour layover, without giving me another option nor reimbursing me for the extra cost. They didn’t even send me an apologetic email for this change. Regarding the flight experience, I would rate it as mediocre. This is mostly because the pilots of both flights did their best to give us the worst approach to airports that I have ever experienced. In the case of the first flight they had to aboard the landing and took off again right before touching the landing strip. The captain said that it was due to wind conditions but the second time the pilot followed the same direction as the first time to land the plane.

Etihad flight sector is a local . .give the same quality upto destination

Lovely crew - comfortable journey despite it being an older plane.

Online was good boarding also but a child was crying all the way with no intervention from crew member.