I was a member of Krisflyer for ten years, but my last flight to Tokyo was a disaster. I had to stand in line for four hours before check-in because they were late opening the counter, and there were more than 50 people behind me. The plane was extremely small, and the food could have been better. When I dropped off my stroller before boarding the plane, I expected to receive it upon exiting for my transfer. However, they returned the stroller to the checked baggage because they said I was late getting off the plane. Of course, I was late; they assigned me a seat at the back of the aircraft, and I was traveling with a baby! The worst part was when I arrived in Jakarta. They damaged my stroller and refused to approve my claim, so I had to pay for stroller rental because of the damage they caused. I don’t know what happened to Singapore Airlines, but I felt like I was flying with a budget airline.
On time boarding I would like to see ground hostess to help transit customers to direct them to the right terminal and boarding gate. Last night, all the transit customers on SQ484 arriving Singapore had to merry go round to look for terminal and boarding gate to board SQ128 transit to KL Malaysia. We went to Terminal 3 taking the Skytrain to T3 and back to T3 to get out to look for different Skytrain to T2. On arrival t2, we had to go round to ask which boarding gate to KL. We only had 5 minutes to make to the boarding time at 6:55pm but we already spent more than 30 minutes running around to find the boarding gate. We were late at the boarding gate.
Timing very good from sfo to Singapore and service was awesome and economy class seats are great overall very good experience thanks
The seats were more narrow than at other lines. Food was mediocre (economy class)
The crew have great customer service but their economy seating isn’t the most comfortable for a 220lbs+ guy and the food wasn’t bad, but wasn’t exceptional, either.
This flight was 16 hours and they made it very tolerable. Seats were comfortable and the staff very accommodating. I had plenty of inflight entertainment. Food was very good.
They made 22 hours aboard aircraft very enjoyable. I was very impressed with the attention to detail and level of service. Singapore airline will be my preferred choice going forward.
Service excellent would chose Singapore airlines as my first choice
On time, friendly staff and decent food. Would definitely recommend.
A 16 hour flight from Singapore to Los Angeles had only 2 meals. Please make it 3 meals.
The flight was delayed hours and most flights from CS are always delayed. Plane was efficient and got us home but not the best food and no entertainment system at all.
Not good - chair back could not move back for premium economy. Not worth the price
The back of the chair - premium economy could not move back - not worth the price
It was okay. Boarding the staff made you feel rushed like we were late or something
It was great. The staff were so nice and helpful the food was great and they always made sure I was okay. As a foreigner I was worried about the language barrier but it was absolutely no issues. I highly recommend
Crew: Everybody was polite. People just need to get efficient and less reworking things. Entertainment: Could have move movies and games. The “music” section is a joke, only ONE available. Food: The food provided on the flights boarding in china needs a serious reworking. Too much oil, bad for your stomach, tastes too artificial and the eggs were a giant mass of green dough.
We were diverted to Chengdu, because of bad weather and finally made it to Chong King about 7 hours later
No wheelchair service at all ( I did request that service and also purchased the priority assistant bundle) , what a waste of money
Never got the wheelchair service when my parents arrived at LA . My mom was 74 , also my dad was 84 years old, both don’t speak English. I double checked with the front desk at Phoenix airport, making sure that they will be taking care of.
Food was terrible. Fish was equal to a sausage and scrumbled eggs were terribly green with a quite weird fllavour. Everybody with me hated all options. The best food was the bread with butter.
The flight isn’t great, as the plane has faulty with light and noise. It blinks and make noise for 8hrs non stop! Causing health and sensory issues! Causing Hazard matter to all 3 babies that on bassinet seats. This matters affected 12 passengers and the most horrible flight I ever experience. Have been flying with MAS for more 30yrs and this is the worst! Very disappointed
AC not working, just slowly blowing room temperature air. Long taxi time does not help as well. Sweating all over the whole trip.
Did not take as cancelled 3 time so took another airline
It was a 2-hour flight so they didn't have much time for serving food. There was some turbulence so they could not serve hot coffee or tea for the safety reason. Good service, good tasting food, nice plane, a little bit of delay.
The IFE is quite unconvenient if using our own device. Not all passenger brought their own earphone/headphone.
Ok, but legspace on MH0127 from Kul to Per was too small. It was not possible to tilt my seat which I don't understand because the seat in front of my could do it. So I didn't rest on the flight. Also, the crew was probably understaffed because it took very long time to take trash after the meal. Everything very different from the flight with Malaysian Airlines from London to KL.
Service / food has to be much better. Staff were not very attentive to requests. Requested for a second serve of coke and got a weird look back from the host! Was also told they don’t have extra water bottles when I requested for one before sleep! Dinner time food was very minimum and average.
An overnight Doha to KL. Great sleep, good service and tasty food in business class
chaos boarding. Crew in business class seemed short staffed and lacking in attention to details initially, but did improve during flight.
The cabin was quite noisy as there were lots of children travelling for the school holidays. Found the selection of movies limited.
The Jakarta flight was better.. We got off the plane fast. LAX to Xiamen was a slow exit. It took half and hour to disembark.
I was not allowed to board the plane if I did not buy a forward ticket after Indonesia. They said the Indonesian government would fine the airline. This was bullshit. In Jakarta immigration did not ask for this at all. I'm trying to refund the ticket. I was put in a middle seat and I asked to be put in an side seat. They wanted $45. I said NO. Later I was put in an side sest for free. On the second plane they put me in a middle seat and when I complained. They put me in the back with three empty seats. I was able to sleep. The food was okay and I got extra portions when asked. The lack of WIFI at Xiamen airport was a pain, but that's because of the Chinese government banning foreign browsers. Xiamen gets 3 out of 5. The cost was $503: LAX to Jakarta. A bargain, but you get what you pay for.
Some crew member does not under stand and speak english .
Free meals on all flights in economy. The 737´s don’t have screens so it’s a bummer. But the selection on 787´s is wide
The plane was small and a little stuffy inside the plane.
Going to Xiamen they did not offer any wine and basically offered two food choices in tin trays. Something you would expect on a domestic flight in China not a $10k business class flight. The flight attendant admitted they also stopped paying for satellite Wi-Fi; which they used to offer and now don't - without apology. Normally I am a huge fan of a non-stop but the difference between Japanese or US carriers is a large one and well worth a stop in Korea or Japan rather than pay double for no amenities at all. The plane is nice, but the experience was below par.
Once on board, everything is perfect. The young and pretty flight attendants warmly welcome each passenger and demonstrate excellent service attitudes. As passengers board one after another, the flight attendants begin to inquire about our meal preferences. I requested to see a wine list and choose a suitable red wine. She replied that there were no menus or wine lists, but she would take a photo of the red wine options on her phone and show me later. After lunch, the flight attendants began to ask about dinner arrangements. It turns out that there were only three options for dinner: seafood, chicken, and beef, exactly the same as lunch.
Cons: "Shouldn’t have babies or small kids in the business class"
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia
The temperature of the plane cabin is too hot. Sweat and uncomfortable. Also my food tray was broken down drinks fall off
Reasonable. What they offer during the flight is not great, but the crew is polite and try to compensate it.
Price is the main attraction. Staff is OK but difficult to communicate with them due to general lack of English. Food is truly abysmal, the main courses (4) were barely edible. The choices for breakfast served at 5:30 am prior to landing at Gatwick airport were Spaghetti Bolognese or seafood fried rice. Choices offered for all 4 mains were either something rice or noodles. Shanghai airport layover is much too long in a very poorly serviced airport. We were unable to use WiFi; private lounges required cash only payment with no ATM or cash exchange open.
I was surprised and appreciate that they actually served a hot meal on such a short, early morning flight. The check in and boarding was hassle free and most of all my Alliance Status / Code Share was recognized and the revelant courtesy was extended; other than some needed attention to detail concerning the cleanliness of the cabin, and some unnecessary aggressive wording their safety briefing, it was an overall pleasant flight, and I would certainly fly with them again.
Flight was delayed for more than 3 hours, food was mediocre, seat didn’t recline
Lost Baggage - very frustrated…learned that bag was never put on plane.
I think it’s time that somebody set a standard for the temperature in the cabins. I would rather it be colder than anybody that wants to have a blanket have a blanket to keep it so warm at times is unbearable and quite uncomfortable. That’s the only thing I would add.
For the price we paid, I couldn’t complain. Was good value for money. Service was excellent but food was mediocre. Crew were excellent and spoke English. You will never go hungry. The food was ample but was mediocre. Entertainment limited and wifi doesn’t all allow you to access some social media. The best part was comfortable seats and bed (business class) with a screen to close out the rest of the cabin.
