I’ve always been impressed by the cleanliness of the toilets or, at least, its frequent monitoring, cleaning, and toiletry replacements. The in-flight service by flight attendants is superb.
Glad you had Bibimbap which tasted much better than mesh potato or pasta.
Absolutely horrible. The fight member crew or not very friendly and the food was horrible.
It would be better if flight crew can clearly communicate in english. But they are kind and accommodating. Food is good, especially the sandwiches on the self-serving snack trays. They are better than the ones served. Boarding was organized.
So far one of the good one , whenever I go to Korea , I always use Korean airline .
They could have had more up to date movies/better choice of music.
Terrible experience will never fly Delta again. Delayed flight with total disorganization and inept crew who wouldn’t communicate.
Really good! I like all the crew, they were so nice and very efficient.
Food tasted pretty good. Boarding was very smooth and efficient, compared to all other airlines I’ve been on. I have flown EVA, Cathay, Asiana, British Airways, and many USA brands. Cabin attendants were also efficient and professional.
My flight with Korean Air went quite well, I've flown with them for many years and have grown accustomed to their great service.
It was an average flight. I would have expected more from this airline. Food, seats, service, etc was just average. I just give them some extra points for offering free WiFi on board with just a Krisflyer account.
Overall, very good. The food was better than expected with the exception of the pork and potatoes dinner at the end of the flight. My family all selected that dish and did not set it. I tried a bite also and it was honestly terrible. Also, it would be helpful to know when the snacks in the back of the plane are available.
Crews were very caring and polite. Washroom was surprisingly clean. Overall experience was good , only food choices was very limited. Thanks
The crew have great customer service but their economy seating isn’t the most comfortable for a 220lbs+ guy and the food wasn’t bad, but wasn’t exceptional, either.
Food option Hindu veg to Hindu non veg request was unheard
Service excellent would chose Singapore airlines as my first choice
The staff were amazing and very kind. The seats recline a little too far back and are up close when sitting behind.
It was a middle of the night changeover, so we were all ready for sleep. Staff were helpful and managed a few hours sleep. Food options were good.
Could not really fault anything. We had a really short time between flights (about 45 mins), and had to get across the other side of the terminal. But we made it and crew were helpful. Food was good and service for the kids was great.
Excellent- a lot of food Disappointed with the premium economy pouch- did not have toothbrush and tooth paste or socks. Other airlines provide them
ok flight, but charged for everything. water, food, baggage. no free water available, I had to plead to give me water to take medicine.
Need to consider about zero entertainment services and lack of flight information!
I can't board the 2nd flight due to the last 1st flight. In the 1st flight check-in, I can't board due to the stupid problem of K-ETA visa. The booking system and the flight company should inform the customer a few days earlier. This is the worse experience in my life. I won't use KAYAK and the airline anymore. My friends were also surprised about this stupid situation. I won't use KAYAK and T'way anymore.
I can't board the flight due to the K-ETA problem. You should inform the customer clearly a few days before the flight. I can't cancel/change the flight now. This is the worst experience in my life. I also never hear about this kind of bad experience. I won't use the booking system and the flight company anymore.
Food & lower the prices. Look at Air Asia food look better & affordable
Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
The cosmetic condition was pretty run down. The carpets were badly worn out. Even the paint on the wings was chipped and peeled! Looks like they are running these 787s to the ground..
WiFi didn’t work on both sectors so made killing time harder - planes clean modern and good flight crew - would do again if WiFi works
6hrs fly they dont give you a glass of water from seoul to singapore need to buy drink and food plus they charge for bag on international fly is always Free 1 bag from seoul to singapore is Not a local fly you are traveling true asia same story from singapore to Bali no water drink after payment for bag drink cost more the regular airline Well never use this company again we use regular company like Delta korea japan China and even scoot parent company Singapore Air
We had 2 attempts to land at Singapore Changing during a thunderstorm. Everything was delayed by 1 hour plus.
Boarding was not accordingly after front seat, bmf then back seat. This delayed for at least 40mins or more. The staff at Jakarta can do better. Is chaos at the entry to board the plane. This tarnished Scoot reputation when everyone was talking about it.
The crew was not customer oriented at all, even confrontational . The aircraft needs more attention to detail as far as comfort, and the 1 hour sitting at the gate with no air is inexcusable
We flew on the 787 Dreamliner direct to main gate at KLIA2, quick entry via eGate and on the train 41mins after touchdown. Go well SCOOT
Instead of landing we had to go around and landed in Kuala Lumpur International Airport instead of Subang. Then we had to restart and arrived over 2.5 hrs late
As usual, poor communication on delays. No info, no updates, no apologies.
Boarding was nuts. Gate change. Delayed. No communication from gate staff. They seemed lost. Rest of the flight went well
Premium check in was worth it. Boarding process was a little chaotic. Seats were super cramped and I am less than 80kg and 180cm
It was good. The FACE check in at KLIA2 was not working.
should remind people who cough must wear the mask. A few persons surrounding keep coughing.
The flight delay... but bus from the airport be on time
Bad experience, delay like no tomorrow. Original schedule departure time at 9:30pm, delayed until 12:05am only depart.
Great. Very satisfied with a direct flight from Penang back to HK international. Stewards in the cabin were very friendly and helpful. Would not hesitate to fly with Air Asia in the future.
Second time flying on AirAsia. They’re fine for a low cost carrier, so I don’t expect high level hospitality. They could have informed us that the flight would be delayed even if by a few minutes, instead of the passengers asking the gate agents why we’re not boarding 8 minutes before takeoff. And given some of the passengers on this particular flight were problematic, the crew did great handling such people.
