Didn't like on this return inbound flights (from Hong Kong to Vancouver) Outbound to the Hong Kong was good.
I was ordered vegetarian food, but didn't services to me :(
I did not take the flight, tried to cancel it right after I booked it, but was unable to reach anyone. I blame Kayak for this situation because they sent the booking through another company and I was unable to get anyone to talk to me about the situation. I had to just take the hit and pay for another flight through Cathay Pacific, which was wonderful. I will never use Kayak again. (I bet they don’t post this review!) I’ll just post about them on social media sites. I don’t want anyone to have to go through the hassle and expense I dealt with.
Airline itself is great. While food was being taken off of my tray my beer spilled which was a total accident and I wasn’t upset about that, what was frustrating was I had to ask for towels to clean up and wipe my leg. It would have been left as is if I hadn’t.
Bars and restaurants in Taipei close early. The lounge isn’t very good, but better than the public areas.
The food was the only thing that could have made the experience even better. Everything was stellar but the food. The staff was superb. I’ve been flying with ANA for years as my go-to and I think I may have found my new favorite. 😍
Short lay over. Seat assignment was terrible. Was traveling as a family and end up being seated separately. Will not use underpricer ever again.
Not many selections for entertainment. Bulk head seats are no longer available with out fee at the counter. That’s pretty lame.
All of the staff were very helpful, polite I was very satisfied with China Airlines The food was normal for airlines but I’m sure they could do better
I would have liked to know how to order a special meal (for medical purposes) before the flight.
Asked several times dairy free options and was ignored. Was told chips was the only thing I could have that I should have put it on my profile “which it is”. Very unprofessional. WiFi didn’t work have the flight. Overall a very bad experience.
Flight was great my baggage was on time everywhere but my bags had been handled ruff cause they got damaged.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
Booked a united Air flight with option to pick seat , then found out was on an Air Canada flight with assigned seat , then they wanted a several dollar charge for some 25 cent value entertainment listening ear device
The free snack options are pretty pitiful for a 2.40h flight.
Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.
Extremely uncomfortable sitting in a small space for 2 hours, especially for older people. Understood it was circumstantial.
Shout out to the check in counter staff in Richmond. So pleasant and helpful with ticketing and seat selection.
I had a disappointing experience at the San Diego airport with one of your gate agents. Despite being in Zone 4 and traveling with a standard carry-on bag that has never been an issue (30 flights in Q4 alone), the tall, blonde gentleman forced me to gate-check my bag. When I politely asked if we could verify the bag’s size, he became confrontational, even threatening to deny me boarding twice. His behavior appeared erratic and unprofessional, projecting a negative attitude onto passengers, as if he was going through something mentally. Notably, there was ample overhead space once all passengers had boarded. In contrast, the tall, older Asian agent handled the situation with professionalism and calmness, making a clear effort to de-escalate. As an avid traveler, this unnecessary inconvenience set a frustrating tone for my trip to Asia.
AC was 2 hours late which forced me to reschedule my connecting flight (for a fee!). Most likely because of that we had to go to three different gates before we could finally board. Of course it was not the crews fault, but if AC would have wanted to apologize they could have served a light snack or at least a drink free of charge, didn't happen... The display at the MEX airport showed that AC was THE ONLY airline which was delayed, at least at that time period. All the airlines were "Green" but AC was "RED" Nothing to add!
Liked the size of seats. Not much food offered given length of flight.
Do something about that crying baby the whole flight. lol
Flight was delayed 1.5 hours as crew was stuck in traffic...that is absurd that the airline would be transfering a crew by car through NYC during rush hour. I missed my shuttle bus and got stuck in Vancouver for the night. Airline did not offer a voucher
Very unfriendly crew, Air Canada should hire staff that are willing to do their job and be friendly to others. Unmannered flight attendants.
Appointment wasn’t so bad I think we really made us uncomfortable was that we had a lot of late flights going and coming back but overall the service was great
It was absolutely awful in every week. A mechanical failure led to a 6 hour delay, cancellation and rerouting.
It was all great! Everyone was pleasant and cheerful! I was happy to find that the seatbelt fit me....I found last year on another non-Air Canada small plane that I had to request a seatbelt extender and, as a fairly 'normal' menopausal woman who is definitely medically 'obese' and yet not unusually overweight, having to ask for a seatbelt extender was very uncomfortable. I was happy that Jazz, being also a smaller plane with smaller seats, that I did not need to deal with the discomfort and embarrassment because the seatbelt did fit me! I am grateful as even though this seems like a small thing, it has had an impact on me and I've since chosen not to go with that other carrier. I'm sure that Jazz personnel would have been very polite in accommodating me if it had been necessary, just as the other airline's stewards were, however it's in the 'not having to ask' that I have felt much more welcomed and taken care of. Thank you Jazz.
Sat on the tarmac with no ventilation for almost an hour, without a single word from the crew. Appalling. When Air Canada goes bankrupt, again, almost everyone in Canada will be cheering.
