Worst experience I have ever had with any airline in over 25 years.
very professional and very attentive to my Special Needs as I required a Wheel Chair and assistance to board
Crew was great. But a bit understaffed. The business class seat, etc were dated. But comfortable. Some legs had entertainment system from a decade ago. Selections were rather poor. Food was mediocre at best. Actually poor for business class standards. I liked the lounge in Hong Kong. Showers were great. Food was nice.
Overall, it was ok. However, the food was very sub-par.
It was okay overall but the food was very, very bad.
flight delayed 45 mins - missed connection - 1 hr layover became 8 hr layover waiting for next flight -
Baggage delayed for 2 days and still chasing for reimbursement of basis items. Very horrible customer care service.
Horrible. No good food. Baggage missed to onboard and came after a day. No support to compensate the delay. Customer care cannot see the status of the complaint. No reply of the email.
Food was hood for airline food with good poftion and variety in meals. Frequency of beverage service was very low and amount of soda with meals was inadequate.
bad… no veg food was provided eventhough i pre ordered special meal
It was good, however the airplane was really cold. We received snacks and the crew was friendly.
Change of gate in Santiago devolved into half plus hour delay and a really tight connection in Lima
Plane never left the ground. Mech issues - entire trip was rerouted through united.
They didi not provide wheelchair though we had requested. We had to run around for 40 minutes and arrange it from the airport!
I liked everything, this was classed as premium economy but it was much better than Lufthansas business class. Lovely staff, comfortable plane and an excellent seat arrangement. A very pleasant surprise.
Everything was good except the check in. Could not do it online neither on the machines in the airport. Needed special assistance from the airline desk clerk
No entertainment but not expected. Unless you are referring to monitor that you can use. Then Al, was fine on all flights.
Staff encountered friendly and helpful. Flight delayed 1 hour due to mechanical issue, but made it through Atlanta immkgration and security in plenty of time,
Very slow boarding, 1 hour late - uncomfortable chairs and crew barely speaking english even at the airport!
Great customer service, very accommodating. (Check in) Smooth flight, thank you Pilots. Only negative was one working bathroom in first class. Atlanta Base flight attendants were wonderful. Thank you for your smiling faces Delta..
