The cabin was hot. I was sweating during the whole trip.
Everything was excellent except for the hot cabin during the two trips. Why would you keep the cabins cool hot?
Loved that leg room was great for economy, and food was definitely better than other American airlines, great selection of movies. My mom is happy.
Just okay. Staff is accomodating especially at the check in counter and gate. Boarding was just fine. Leg room was cramped at economy. No entertainment, wifi is so-so. Cola in can given by cup, but rest of can was not given. At least give the whole can.
What I noticed is that when customers or passengers are asleep, they are no longer given food.
Flight were late each leg of the trip, seats were narrow and uncomfortable. Food was delayed and poor quality. Overall a bad e perience. I complained and was offered no offset or compensation.
I ask the crew to help me get my bag because I can't reached it she ignore me
ANA’s service was great, and the flight was nice and smooth . They gave us updates and checking in and boarding was smooth and easy .
We purchased premium economy seats 9 months ago and got bumped to economy when we tried to board the plane. It was a huge fiasco while they struggled to find us seats. I tried reaching out to Kayak to see how we can get refunded for the extra money we spent on premium but have heard nothing back. It was a 14 hour flight and were disappointed that we lost our seats after selecting them 9 months ago.
Crew went out of their way for me, not often
Could had been better if they include in their menu some western food.
They 7 seats in one row for Business class while most business class for other airlines are 4 seats in one row. the seat was narrow. the Toilet was so smell, dimming light, no water out of faucet. Terrible.
Difficult to access advanced check-in online. No way to understand why it wouldn’t work. Call center not answering. Email for answers took days to respond, Kind service at the airport and on the flight made up for disappointing service before flight.
There were agents in Haneda that assisted us with our short layover, they actually escorted us from plane to gate! Amazing service and kindness maybe eclipsed other minor issues. I had difficulty with on line check-in and because I wasn’t able to do it we had to go to the airport without advance checking. They split my friend and I in seating arrangement twice. Food quality and coordination of entrees and side dishes was a little off. Seat comfort led me to posture where I had to lean backwards a little unnaturally, from an upright position
Courteous and helpful employees. Comfortable seats and temperature of aircraft . Did not need squid in my salad but glad to have the menu information advising me of what it was
Everything was great, except the Wifi, but that's understandable.
The plane was dirty, there was trash in the seat pocket in front of me.
Underpricer was terrible. They wanted to charge me $150 for a seat asignment. Kayak is responsible for letting this happen. Please let me know if this is going to happen in the future. If it is i will not use kayak in the future.
Checking in was hard because we had to enter our middle name with our first name and wasn’t told to. The representative from underpricer investigated it and called me back. We were very appreciative for him.
Food was excellent, the crew was exceptionally friendly, and the seats were comfortable. Bathroom were also kept very clean and odor free.
They needed people to check a bag, they did check my bag and I had to wait 10 minutes after the flight to get it it wasn’t too bad
We arrived early and finally made it to our gate almost an hour after.
The reason I don’t fly United. No in seat entertainment for a long flight and inconsistent WiFi and entertainment available from my device.
We were delayed 3x and because I didn’t purchase my tickets directly from United Airlines I was told I Have to take care of it myself so I called Underpricer and they helped me but before I changed my flights I took the risk of sticking by what my tickets were and was lucky to have gotten on the original all flight with only 15 mins before take off. not sure if I will do this again
The flight was delayed so the people from a late connecting flight was able to still make the connection.
HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY
The planes are so dirty! Food crumbs and finger print smudges, Dust over the vents and carpet stains. It’s disgusting.
Everything good until we waited for jet bridge at SFO. Then pilot gets on speaker & said it won’t reach plane- too short, need to go to different gate. Then 5 min later, adjusted plane/jetbridge & all ok?!?
Gate got changed about 4 times. Very confusing and very crowded. If you don’t have wifi to help get updates, you can be in deep trouble.
Did not even get on board. Was told I needed an esta agreement. Was not aware of this when I booked the fare and not told about them
