Boarding for business class passengers can be improved. Also, when debarking the aircraft, Economy passengers are let off first due the way the configuration of the cabin upstairs.
I would never have been able to make the transfer in time without asking for a wheelchair
It was great, a little more leg room would have been better particularly since we were in premium economy
Overall was a good experience and this particular flight the crew were great too at least in business class. It’s not always the case with flydubai. Few things would make me think twice in the future on this route. 1. The arrival into T3 might sound good but it is a real pain as it takes almost 30 mins to get to terminal on the bus as the aircraft still park at T2. The bag takes even longer . If they just let us off at T2, I’d be home within 30 mins of walking off the plane. Instead it takes 1.5 hours. 2. Due to the timing, the very tiny lounge in Penang is so crowded because half the lounge is closed for Qatar crew. Hardly anywhere to sit. 3. Flydubai app and site has a long way to go and using it is very unpleasant.
Flight was delayed by and hour but were informed beforehand
Flight was pathetic, felt like a old plane was modified and brought in service. Didnt like the aircraft at all. Crew and services were good.but aircraft totally dissappointment.
On this flight, about the last 2 hours the captain kept the cabin too hot. It appeared like the ac was off.
Boarding was a mess, no one managing the queues. I got my meal as the pilot announced starting commencing descent and basic drink not available. No air bridge so takes forever to deplane the A380 onto buses.
Nothing, all that I know is that I will never travel with Emirates again Qatar is were I belong. You guys should send someone over to experience what true acomadation is, Emirates has the worst food that I ever eat on any airline ,even jetblue has better food and snacks that curry Indian garbage you guys serve just make people sick.
Bad Cancel the flight Came back to work only 3 days after Horrible Won’t help with hotel while we stock Horrible Don’t fly with them
The flight was slightly delayed because of change of plane but informed beforehand. Flight was very good and comfortable
Superb like always. On time and quite comfortable. Only thing is that the arrival movement was by bus.
We were boarded by bus. That was a bit of pain.
Seating is terrible, having seats so crammed is unacceptable for a 15-hour journey. I cannot stress enough how uncomfortable it is to sit in such an aircraft. Leg space is roomier in a domestic aircraft. I have not experienced this kind of crammy seating in domestic flights either in the US or other international airlines overseas.
Being a QR Platinum member traveling in business class, I expected the staff to be more courteous. Unfortunately, the lady staff was rude attending business class 1K side.
Do I need to repeat my complaints about my lost carry on bag?
Being a platinum member, no attention given. No towel or tissue provided.
Staff was very friendly. There is no on board entertainment, but it’s such a short flight that it doesn’t matter. We also got a meal which was nice and unexpected due to the length of the flight.
Food was good, attendants were friendly. Seats were not comfortable. Did not receive any amenities such as eyemask or earplugs that would have helped sleep. Additionally a large group of passengers boarded very late into boarding and were a disruption for almost the whole flight. Flight attendants did their best but the kids were making so much noise, kicking seats, and half the time no adult was sat with them so they weren’t being managed.
Don't be afraid if you board an Oman Air Airbus A330 - it will take you to Colombo and not Muskat. The Aircraft is leased by Qatar Airways ;-)
More facilities to transport to the gates......felt too much walking distance
Fantastic, the 787-9 is a very beautifully designed plane and it was a pleasure to fly in the Qsuite. The suite did feel slightly smaller than the 777 variant, and the suite door also felt smaller, as I felt more exposed as passengers and crew walked past. Food was too notch, and the service was fantastic. I wish they’d enforce boarding zones more effectively, but otherwise they did really well.
They shld provide food. Between food they are giving 10 hours gap which is toooo much
Ok but not great. Boarding started significantly later without clear announcements about the delay etc. Onboard entertainment is outdated (old titles)
It was a good flight. But since this is long flight would be good to have a bit more entertainment on board, like, more movies, WiFi on board. I've enjoyed this flight in general.
Terrible experience top to bottom. Hope to never fly their airline ever again.
One of the worst airlines I have used. My recent flight was delayed taking off, but what was worse is that they allowed us through the gate, got on the bus to the plane to be told in that the plane would not make a the direct flight to London due to fuel shortage and it had to make a stop in another location to pick up fuel. Absolutely shocking!! Can't work out of the A320neo was just short range on that they literally did not have enough fuel at the airport to fuel the plane. Tashkent to London is not a long haul, I have done this before, so therefore I am going to assume it's the lack of fuel at the airport. Not the best staff, they all seem to just go with the flow, no organisation. No control, like herding sheep in a pen at the gate, same when getting off the plane. No control. Food was ok but staff were rude. Better to travel in and out of Tashkent using Turkish airline. I have booked my return flight but will cancel and accept the hit and 1 stop to ensure peace of mind with Turkish airline.
Terrible service and plane Just 3 toilets for over 150 passengers No screen A flights of nearly 8 hours. A disgrace
It was friendly and I enjoyed the flight very much.
We booked business and they offered nothing during the 1 hour flight
Need to improve the availability of the food. Seems like everything sold out
Did not like that we were not informed about the 4 hour delay, crew not friendly, noone at terminals to consult with...all employees for Batrik were behind glass aftervgoing through security at the gate again. Why no agent at Gate H 10 to answer questions? And no apology. Updates would have eased anxiety. Boarding is disorderly also.
During this flight all the crew just focused on making money by selling food and drinks. There was only one washroom open. And it really smelled bad and wasn’t usable. Even to watch something onboard entertainment u have to rent headphones pathetic airline but only one with direct flight so pretty much the only option from Karachi to KL
Delayed for 3 hours, need to pay extra for drinking water.
The OD2204 KUL-LGK was delayed 40 minutes due to air-condition malfuntion, after inspection the technician give green light for the flight to go as usual but the air-condition is still not working properly, passengers complaining to the stewardess but they cannot do anything, I did tweet to @malindoair to complaint but no reply from them … hope this Batik Air is not having problem like Rayani Air and I do hope the management do respond to my complaint as well
Nasi lemak was horrible. Plain white rice, tasteless sambal, no cucumber, no kacang, no ikan bilis. And the chicken was colourless and tasteless, tasted like boiled chicken. Entertainment system didn't work at all.
2 delayed flights - hotel layover in a different country- lost baggage.
Silly to not even offer people water for free when they are paying so much for tickets.
You get what you pay for. It’s functional and gets you from point A to B in good comfort. However, food options are limited and cash only, Crew is a hit and miss .. they get your attention if you reach out.
Good leg room ... air conditioning was a bit warm don't Book row 8 ... no windows
