It was very good experience on board to Sydney with SQ.
The food options and quality could use some more excitement and variety.
Great airline. Excellent service, good food & lots of TV movies/shows to choose from.
Really enjoyed the flight. Our flight attendant on the way back SIN-LAX was exceptional I didn’t get her name but she was so kind and went above and beyond to make sure I was comfortable. I had a bit of a panic attack and she checked on me a few times to make sure I was ok. Really appreciated her attention and service. Thank u
I was a member of Krisflyer for ten years, but my last flight to Tokyo was a disaster. I had to stand in line for four hours before check-in because they were late opening the counter, and there were more than 50 people behind me. The plane was extremely small, and the food could have been better. When I dropped off my stroller before boarding the plane, I expected to receive it upon exiting for my transfer. However, they returned the stroller to the checked baggage because they said I was late getting off the plane. Of course, I was late; they assigned me a seat at the back of the aircraft, and I was traveling with a baby! The worst part was when I arrived in Jakarta. They damaged my stroller and refused to approve my claim, so I had to pay for stroller rental because of the damage they caused. I don’t know what happened to Singapore Airlines, but I felt like I was flying with a budget airline.
Everything was good except food , food choices was very less. Washrooms were closed.overall good experience.
On time boarding I would like to see ground hostess to help transit customers to direct them to the right terminal and boarding gate. Last night, all the transit customers on SQ484 arriving Singapore had to merry go round to look for terminal and boarding gate to board SQ128 transit to KL Malaysia. We went to Terminal 3 taking the Skytrain to T3 and back to T3 to get out to look for different Skytrain to T2. On arrival t2, we had to go round to ask which boarding gate to KL. We only had 5 minutes to make to the boarding time at 6:55pm but we already spent more than 30 minutes running around to find the boarding gate. We were late at the boarding gate.
Flight was delayed by baggage loading onto the plane. This was attributed to "inclement weather" (some moderate rain) which could be said to be beyond the airline's control, but the problematic part was that the plane was boarded and doors shut so that passengers sat in a cramped plane with rising temperature (full flight) for an hour. The airline was aware of the status of baggage loading, they could have deferred boarding to keep passengers comfortable.
This flight was 16 hours and they made it very tolerable. Seats were comfortable and the staff very accommodating. I had plenty of inflight entertainment. Food was very good.
They made 22 hours aboard aircraft very enjoyable. I was very impressed with the attention to detail and level of service. Singapore airline will be my preferred choice going forward.
Everything very good except the sofa couch not as comfortable as expected.
Liked the non-stop option, can always use more leg room!
Wonderful Airlines…our American Airlines could learn from ANZ. From boarding to landing everyone was professional and gracious. Kiwi’s really are the nicest of all people! Thank you
typical long haul economy flight. Food was mediocre, inflight service was average. Offered in flight snacks but in seat ordering didn't work. Entertainment was good.
Would have been nice to have decaf coffee as an option, and perhaps a scone
The flight attendances were very helpful and friendly ! Dinner and breakfast were great . The seat was not too comfortable though .
The air New Zealand employees who assisted us with wheelchair aid on Auckland made our transfer from flight to the next seamless. Also were amazing in helping with our luggage and customs in Brisbane.
New Zealand crew were attentive. We were not informed that we needed transit document to pass through New Zealand. A checkin employee helped with this for which we were thankful.
Overall good. We had to transfer to Bradly terminal. We had requested wheelchair assistance. The bus that picked us up had to wait for other passengers. The wait was long. Then, at the Bradly terminal we had to wait an extended period of time for the wheel chair assistance. These delays caused tension at checked in and resulted in arriving at the gate as passengers were boarding.
The boarding process was less than ideal. While I liked being greeted with “Kia Ora”, the rest of the process was very average for business-class travel — queue, crowding, no clear separation between economy and business premier. The aircraft felt old, even though I believe it was only 6 years’ old. Travelling in Business Premier in Air New Zealand is like sitting in a glass bowl. One can see everyone, and everyone can see others. Very bad structuring of seats. If you have a choice, fly another airlines like Singapore Airlines for business — I had the option, but chose this flight due to it’s departure time. Regrettable decision. I had opted for Vegan food choice. Very poor food as well as service. It is as if the chefs preparing the meal have little idea what nutritious, healthy and filling plant-based food is. And the crew were totally uncoordinated. In the main dinner meal, the first thing I was served was a fruit bowl, and then followed by other items. No mention was made that the fruit bowl (served first) was the dessert! And then after my meal tray was cleared another steward (not the one who served the main meal) comes around asks me that now that I had had the would like the dessert. I said yes, please. He went off and comes back to tell me discreetly that I’ve already had my dessert! He also didn’t know what the dessert was — and I guess it was the fruit platter that was the first item I was served. I was traveling with partner, who had similar experience. For her, they just cleared her table without offering dessert. Extremely poor coordination. The area behind the seats was extremely dirty. I just happened to use the overhead light to try and locate something that had fallen, only to be horrified at the dust, crumbs and all kinds of other particles. The only good thing about the flight was that when it ended, our bags came very very quickly. But that I guess is more to do with airport operations for Air New Zealands at Auckland Airport rather than the flight itself. I would think very hard next time I have to fly Business Premier in New Zealand, especially on Boeing 787-9NZM, which this plane was. Basically if you are selecting seats and find that they are at a diagonal angle, do not book this if you are looking for luxurious travel. Better off with premium economy or a good economy seat. The quality of food and service indeed was way below par.
Boarding was over 3 hrs late and we didn’t land until almost 1:30am
Headphone jacks worked poorly, seat recline was broken. Planes were rundown.
Delayed and missed connection, was not re-booked like other travelers so ended up being stuck for several hours due to no one handling my booking.
American Airlines was their usual junk service — but at least it got us down to LA. I was more irritated that while they codeshare with Alaska Airlines in Seattle, they could not out our flight on one of these, opting for one of the small SkyWest operated American Eagle flights — and causing a 14 hour layover. Which I accepted due to a $2000 difference in airfare — that said it was irritating for a flight that usually would have cost around $100 extra, if that.
same as previous comments. i hate being on a plane that long. no problems w/anything else.
nothing to complain about w/the food, and professionalism of the crew. i just cant stand being on a flight for that long of a time.
Good communication regarding any updates time of flight and flight delayed. The fight was delayed by two and half hours at eleventh hour. That was unexpected, especially when you international passenger.
The service was excellent. The quarters were a little cramped in Economy, and we had to exist there for 18 hours.
It was very nice. I will try to fly with Qantas whenever I can.
We paid for business class seats for the comfort that comes with that but couldn’t use the bathroom as it was full all the time.
The economy seats are much indeed roomier. Meals needs improvement.
It was okay overall but the food was very, very bad.
When comes to Taiwan airlines China airlines is the best rest are pure trash
flight delayed 45 mins - missed connection - 1 hr layover became 8 hr layover waiting for next flight -
Baggage delayed for 2 days and still chasing for reimbursement of basis items. Very horrible customer care service.
Horrible. No good food. Baggage missed to onboard and came after a day. No support to compensate the delay. Customer care cannot see the status of the complaint. No reply of the email.
bad… no veg food was provided eventhough i pre ordered special meal
Meal options for vegetarians can be provided… Nothing was offered for me for dinner.. crew just said no vegetarian option available and did even bother to provide any alternatives or something to eat.
I was really impressed with the experience it was my first trip overseas. Nice staff
Cathay was not the problem. The problem was the customer service from Kayak/Underprice. Will never book through Kayak again.
The airport didn‘t give me the ticket. I called customer service to ask for a refund but they kept giving me a perfunctory response and refused to refund me.
The flight was delayed hours and most flights from CS are always delayed. Plane was efficient and got us home but not the best food and no entertainment system at all.
Not good - chair back could not move back for premium economy. Not worth the price
The back of the chair - premium economy could not move back - not worth the price
It was okay. Boarding the staff made you feel rushed like we were late or something
It was great. The staff were so nice and helpful the food was great and they always made sure I was okay. As a foreigner I was worried about the language barrier but it was absolutely no issues. I highly recommend
Crew: Everybody was polite. People just need to get efficient and less reworking things. Entertainment: Could have move movies and games. The “music” section is a joke, only ONE available. Food: The food provided on the flights boarding in china needs a serious reworking. Too much oil, bad for your stomach, tastes too artificial and the eggs were a giant mass of green dough.
We were diverted to Chengdu, because of bad weather and finally made it to Chong King about 7 hours later
No wheelchair service at all ( I did request that service and also purchased the priority assistant bundle) , what a waste of money
Never got the wheelchair service when my parents arrived at LA . My mom was 74 , also my dad was 84 years old, both don’t speak English. I double checked with the front desk at Phoenix airport, making sure that they will be taking care of.
