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Kempinski Hotel Cancún
5 stars

Kempinski Hotel Cancún

Retorno del Rey #36, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 881 0808
From
RM 993
Cheapest

rate per night

8.9
Very good
based on 622 reviews
622 reviews
Room type
Provider
Nightly total
Deluxe room
RM 993
Standard Room
RM 1,118
Double room
RM 1,361

Photos of Kempinski Hotel Cancún

Overview

Rating
Luxury resort on the beach, with 2 outdoor swimming pools Catch some rays at the beach or spend the day relaxing at Kempinski Hotel Cancún's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023. An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Rating
8.9
Very good
Based on 622 verified guest reviews

Latest deals for Kempinski Hotel Cancún

Fri 24/1
Sat 25/1
Standard Room
bed type unknown
bed type unknown
bed type unknown
King room
1 king bed
bed type unknown
1 king bed
Double room
bed type unknown
1 twin bed
2 double beds
Deluxe room
bed type unknown
bed type unknown
bed type unknown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Kempinski Hotel Cancún

  • Private beach
  • Outdoor pool
  • Beachfront
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Concierge service
  • Safety deposit box
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Express check-out
  • Private check-in/check-out
  • 24-hour front desk

Things to do

  • Gift shop
  • Eco tourism
  • Bicycle hire
  • Casino
  • Fishing
  • Golf
  • Canoeing
  • Cooking classes
  • Beauty salon

Pool and spa

  • Spa and wellness centre
  • Massage
  • Heated pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Pool with a view

Dining

  • Minibar
  • Special diet menus (on request)
  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Tea/coffee maker
  • Food can be delivered to guest accommodation

Basics

  • Free Wi-Fi
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned

General

  • Beachfront
  • Slippers
  • Solarium
  • Lockers
  • Telephone
  • Storage available

Parking and transportation

  • Parking
  • Airport shuttle
  • Valet parking
  • Private parking
  • Shuttle service (additional charge)

Accessibility and suitability

  • Disabled access
  • Lift
  • Hypoallergenic
  • No smoking
  • Designated smoking area

Outdoor

  • Terrace/Patio
  • Beach towels
  • Balcony
  • Private beach
  • Garden

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board
  • Trouser press

Family friendly

  • Babysitting or child care
  • Kids meals
  • Kid-friendly buffet
  • Kids' club
  • Playground

Bathroom

  • Bathtub
  • Hairdryer
  • Bathrobe

Workspace

  • Fax/photocopying
  • Desk

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Fitness centre
  • Tennis

Media and entertainment

  • Cable or satellite TV

Reviews of Kempinski Hotel Cancún

8.9
Very good
622 verified ratings
Wonderful
429
Very good
75
Good
34
Okay
30
Fair
19
Mediocre
9
Poor
26
Guests say
Guests noted the hotel's excellent service, with many praising the friendly and attentive staff across various departments. Cleanliness was consistently highlighted as a strong point, with multiple reviews mentioning the well-maintained rooms and amenities. However, numerous reviews expressed dissatisfaction with the value for money, particularly regarding hidden fees and the cost of services, leading to a sentiment that the hotel does not represent a true 5-star experience.
AI-generated from customer reviews
Cleanliness9 out of 10
Service9 out of 10
Value for Price2 out of 10
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10
Wonderful
Richard, May 2021
Pros (+) The staff showed better than expected attention room to detail and service We attended all of the restaurants and pleasantly surprised at the quality of the food and service
Cons (-) Nothing
10
Wonderful
toun, Jul 2019
Pros (+) loved everything. lovely experience
10
Wonderful
Anonymous, Jun 2016
Pros (+) Great service that is unmatched. A very warm and welcoming atmosphere
7.1
Good
Anonymous, Sept 2015
Pros (+) clean quiet location
Cons (-) Spa is not up to 5 star standards limited dining choices
8.8
Very good
rmlee_rlee, May 2015
Pros (+) Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.
Cons (-) Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consi...
Read more
9.7
Wonderful
jjoycesun, May 2015
Pros (+) the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.
Cons (-) The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.
10
Wonderful
Anonymous, Apr 2015
Pros (+) This resort has the best beach and pool service we've ever experienced.
Cons (-) The resort was hosting other large convention-type groups with some immature guests.

Location

Retorno del Rey #36, 77500 Cancún, Quintana Roo

What's nearby

  • Kukulcan Plaza1 km
  • Playa Marlin1.2 km
  • Acuario Interactivo1.8 km
  • Museo Maya de Cancun2.6 km
  • Playa Delfines3.8 km
  • El Rey Ruins4 km
  • Playa Chac Mool4.4 km
  • Cancun Golf Club at Pok Ta Pok4.6 km
  • Forum Beach5 km
  • Playa Tortugas5.1 km
  • Playa Caracol5.3 km
  • Delphinus Punta Cancún5.5 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Essential information about Kempinski Hotel Cancún

Low season

November

High season

November

Average price (weeknight)

RM 2,074
Cheapest month to stay with an average 0% drop in price.
Most expensive month to stay with an average 0% rise in price.
Average Sun - Thu price over the last 2 weeks.

When to book a room at Kempinski Hotel Cancún

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Kempinski Hotel Cancún

  • How long should you stay at Kempinski Hotel Cancún? KAYAK users usually book their rooms here for 3 days.

FAQs when booking at Kempinski Hotel Cancún

  • Why should I stay at The Ritz-Carlton Cancun?

    A regular destination for some of the biggest celebrities in the world, you never know who you might bump into in the hallways or out by the pool. Notable faces, including Jennifer Anniston, Leonardo DiCaprio, Meryl Streep, Mark Wahlberg and Eva Mendes, are known to have frequented the resort in the past.

  • Where can I celebrate a special occasion at The Ritz-Carlton Cancun?

    For a memorable evening full of joy and sophistication, reserve a table at The Club Grill. A modern restaurant that excels in Continental cuisine, popular dishes include Caribbean lobster, rib eye steak and cauliflower risotto. The sleek interior offers an ideal setting to toast a birthday or anniversary, with live jazz music every night creating a warm ambience.

  • What workshops does The Ritz-Carlton Cancun have?

    Spend time at The Culinary Center and you’ll return home after vacationing with more skills in the kitchen. Interactive cooking classes teach you the skills and recipes to master Mexican and Italian food, with wine and cocktails to enjoy throughout. Sessions cost roughly 1,900 MXN (approximately 99 USD) and must be booked in advance. Tequila tasting classes are also run.

  • What packages are available at The Ritz-Carlton Cancun?

    If you are looking to get away for an extended period of time, discounts are available when you reserve accommodation for 3 or more nights. Starting from roughly 4,500 MXN (approximately 235 USD) per night, you’ll also receive a complimentary buffet breakfast every morning.

  • What VIP services are available at The Ritz-Carlton Cancun?

    Upgrade to Club Level and receive access to the exclusive lounge where you’ll find delicious snack platters 5 times throughout the day. Premium quality beverages are also available, while personalized concierge and complimentary garment pressing will make you feel on top of the world. Cruise into your Saturday morning by dropping in and catching a live acoustic guitar performance at 9:30 am.

  • What family-friendly services are offered at The Ritz-Carlton Cancun?

    The supervised Ritz Kids camp provides a fun environment for children to play plus an opportunity for parents to escape and relax. Ideal for kids between the ages of 4 and 12, activities include arts & crafts, treasure hunts and organized Mexican games. A tailored health-orientated children’s dining menu can be ordered from at any time of the day. Making life easy for parents with young bubs, guestrooms are available with cribs, changing tables, soaking tubs, highchairs and bottle warmers.

  • What fitness classes are run at The Ritz-Carlton Cancun?

    Keep active while away on holiday with yoga, hydrobalance, salsa, martial arts and conditioning training. Advanced classes such as beach circuits, reformer Pilates and ironman training offer the chance to push your limits.

  • What shopping is possible at The Ritz-Carlton Cancun?

    Pick up a tasteful present at one of the two onsite boutique stores, La Perla and Escada. Unique products found on the shelves include handbags, shoes and elegant clothes.

  • What beach amenities are found at The Ritz-Carlton Cancun?

    You can reserve a villa down on the white sand and indulge in supreme comfort. Equipped with hammocks, lounge chairs and shade, you’ll be prepared to spend a long day at the beach. Boogie boards and scuba diving lessons are also available.(Prices checked 26/06/19).

  • Where is Kempinski Hotel Cancún located?

    Kempinski Hotel Cancún is located at Retorno del Rey #36 in Hotel Zone, 9.3 km from the centre of Cancún. Kukulcan Plaza is the closest landmark to Kempinski Hotel Cancún.

  • When is check-in time and check-out time at Kempinski Hotel Cancún?

    Check-in time is 15:00 and check-out time is 12:00 at Kempinski Hotel Cancún.

  • Does Kempinski Hotel Cancún offer free Wi-Fi?

    Yes, Kempinski Hotel Cancún offers free Wi-Fi.

  • How far is Kempinski Hotel Cancún from the airport?

    Kempinski Hotel Cancún is 12.4 km from Cancun. Kempinski Hotel Cancún is 65.7 km from Cozumel.

  • Does Kempinski Hotel Cancún have a pool?

    Yes, Kempinski Hotel Cancún has a pool on-site.

  • How does KAYAK find such great Kempinski Hotel Cancún hotel deals?

    KAYAK scours the web for all room deals available at Kempinski Hotel Cancún in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Kempinski Hotel Cancún and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Kempinski Hotel Cancún.

See more FAQs

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Good to know

Value for money

8.4

Distance to city centre

9.3 km

Nearest airport

Cancun

Distance to airport

12.9 km