Car rental had no vehicles, they were waiting on returning cars. I was told I could put my name on a waiting list and be called when vehicles came in, but the incoming vehicles "may not be returned until after we close". Thanks for the reservation.Reviewed 24 Jun 2024
review from
2.0
they charged me for gas even though i filled the tank. this required an hour of my time to call and get it corrected. they also snuck in a $35 option without telling me. Overall it felt like a scam.Reviewed 3 Jan 2024
review from
10.0
Very easy process to pick up and drop off. Car was very clean and drove nicely.Reviewed 18 Oct 2022
review from
6.0
Kayak posted $82 cost me $142, couldn't argue need the car.Reviewed 15 Oct 2022
review from
8.0
I mistakenly booked my rental car for the wrong airport. They were able to accommodate me, thankfully! But it was much more expensive, probably due to the holiday weekend. But I was very appreciative of the accommodations.Reviewed 31 May 2022
review from
10.0
Pros:Friendly staff and great drop off locationCons:More cars at Hilton Head airportReviewed 19 Apr 2021
review from
2.0
Pros:Nothing! Flight was delayed, so I was not able to pick up my car before the rental counter closed. When I went to pick up the car the next day, they would not honor the price I was giving through Kayak, the price changed from $285 to $900. I tried multiple times the day I was supposed to arrive to notify them that I would be late, but the phone was disconnected. When I asked the counter person, they said that the bill wasn't paid, and that's why I could not get through!Cons:Head Hilton rental counter is extremely unprofessional, and I would not consider it a "business setting". Personal at the counter and cleaning/service were not in uniform. Counter said that she was going to call someone about my price change, but was definitely not on the phone long enough to talk with someone. Probably because the phone was still offline, from the bill not being paid!Reviewed 6 Apr 2021
review from
10.0
Pros:Customer service was very friendly and helpfulCons:Directions on dropping car offReviewed 22 Mar 2021
review from
10.0
Pros:Staff was helpful, quick, and friendly. Probably the best of any car rental counter I've ever used!Cons:Hilton Head Island airport parking lot is free and unattended, but signage isn't great. I took the long way around to exit the lot. Of course, there "the long way around" is an extra 200 feet! :-) That is not the fault of Budget.Reviewed 18 Dec 2020
review from
10.0
Pros:drop off was very easy in Charlotte. Someone was waiting to scan my car as I pulled up. I also got a bigger car than I expected because they didn't have any compacts, so that was a nice surprise!Reviewed 21 Oct 2020
review from
4.8
Pros:The car was nice for valueCons:I had made a reservation 3 months prior to our trip when we arrived at the airport the customer service lady said it would be about 5 minutes after 30 minutes of waiting we went to the calendar to see how much longer it would be and the lady at the counter was very rude and then a loud voice stating that this is a small airport and we were going to have to wait it was then another 20 minutes that we finally got our rental car. When we finally got the car and I looked at the paperwork it said the gas gauge was full and there was only three quarters of a tank in the carReviewed 30 Sept 2020
review from
8.4
Pros:yesCons:I couldn't figure out how to open the trunkReviewed 22 Sept 2020