Very slow pick up with only two counters open st 6pm and attendants not really trying to speed up. The rest ok.Reviewed 4 Sept 2024
review from
2.0
they didnt let me pick up the car. because of im under 25 and i charged insuranceReviewed 4 Sept 2024
review from
8.0
people were very nice and very friendly. Very efficient as wellReviewed 4 Sept 2024
review from
10.0
No wait to pick up or drop off the car. Staff were very friendly. Car was clean.Reviewed 3 Sept 2024
review from
2.0
In advance of our trip I made a reservation for a van for my family of 6. When we arrived they did not have one available. They gave us a Traverse which is a SUV with a third row. There was room for my family to sit in it but there was no room for our luggage. I expected at making a reservation for a specific vehicle that it would be there. Isn't that the whole point of a reservation? I also felt very pressured to buy a bunch of their rental options even after saying no.Reviewed 2 Sept 2024
review from
10.0
Overall, it was a positive experience. The pickup and drop off were easy and quick. The car was clean and in excellent working order.Reviewed 2 Sept 2024
review from
2.0
Completely disorganized. Couldn't figure out if I had rented with thrifty, Hertz, kayak, or Expedia. Failure to provide me a working confirmation number. Vehicle was different from what I specifically rented. Telephone operator non existent at either San Diego international and Portland international. Customer service non existent. Can't login and make changes online because confirmation number didn't work (this is a recurring issue since I can remember, every time I reant through a third party). I paid for prepaid gas when I picked up the vehicle then when I returned it, the tech had showed me that they never added it or charged my card for it. I'm not even done with my list but this is taking too much time. Good luck.Reviewed 1 Sept 2024
review from
2.0
They are not on site at the airport Upon my arrival no Thrifty representative was available. I ended up renting a car from island car rental which case me double the amount as they only had large cars available.Reviewed 1 Sept 2024
review from
10.0
Very efficient friendly desk staff. Auto person friendly and willing to listen to concerns, review vehicle with me and mark concern areas on sheet, return person fast, friendly and efficient.Reviewed 31 Aug 2024
review from
2.0
We have to walk rhroigj the road to reach the office,, pick up was very slow, insurance was not included at all, insurance cost me 2 times the price of car.Reviewed 31 Aug 2024
review from
2.0
I arrived at MSP late, due to a delayed flight. When I got to the Thrifty counter, it was closed, with a sign directing me to the Hertz Gold booth on another floor. After slogging to the Hertz Gold booth, I found a long line being serviced by one employee, who repeatedly left to...well, I'm actually not sure what he was doing. But to be generous, he may have been going to deal with issues in the parking lot. (Just before I reached the counter, a second employee did finally arrive in the booth.) From the time I arrived at the booth to the moment I pulled out of the parking garage watt over one hour. The booth was just grossly understaffed to provide efficient service. I blame horrible management. Of course it was a Hertz booth, not a Thrifty booth. But if Thrifty is going to rely on Hertz to provide services to Thrifty's customers, Thrifty will have to accept responsibility for Hertz's awful service.Reviewed 31 Aug 2024
review from
10.0
The rental process went pretty smooth and the location was easy to find.Reviewed 30 Aug 2024