Book Europcar hire cars in Cancún

Reviews for Europcar in Cancún

Recent reviews

Traveller rating

Wonderful

3

Very Good

1

Good

0

Okay

2

Fair

2

Mediocre

0

Poor

64

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buy insurancegood experience

car availablecredit card

car was cleangreat service

get the carcustomer service

rented the careven though

friendly staff

2.0

We didn't got the car! They refused to fulfill the contract!Reviewed 18 Aug 2024

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2.0

I have a very old car (more than 10 years), dirty, very used tires and be asked to pay for an insurance or make a 5kUSD deposit. Very disappointed for that. Never I’ll choose Europcar againReviewed 28 Jul 2024

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2.0

The worst car rental experience of my life. I have rented cars in Mexico before, and this was by far the most miserable pickup experience. I'd rather travel on a donkey than rent from Europcar again. They are thieves trying to take advantage of tourists by upselling useless insurance products. They should all be in jail.Reviewed 17 Mar 2023

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4.0

Pros:Drop off was super easy and streamlinedCons:Europcar in Cancun refused to accept my CDW, collusion damage waiver. Even though i had all the correct paperwork and even called the company who handled the coverage. Apparently even though it states they will accept CDW, they will not and they will give you a huge runaround as to why which isn't true, but when you are there, you basically have no choice but to accept whatever they charge for the extra coverage. My rental was $94, they charged an additional $250. This should just be charged up front to avoid all the hassleReviewed 28 May 2021

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4.0

Cons:The price was total bate and switch charged me a lot extra even though I had proof my insurance and credit cards covered me in Mexico. We will never use them again.Reviewed 26 Mar 2021

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2.0

Pros:Quick transfer to the officeCons:They tried to rip me off by adding the unnecessary package, being very confused about what they try to charge with and forced me to cancel the booking. Very, very bad experience!Reviewed 19 Mar 2021

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2.0

Pros:Drop off was easy.Cons:I ended up paying $260 including insurance. Your website lies.Reviewed 1 Mar 2021

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2.0

Pros:Poor experience enough that I will never consider using Europcar again and reconsider Kayak as well.Cons:The staff lied to me immediately upon entering-which took a half hour. They told me that they had no contract with our insurance companies, American Express and State Farm , and as I result the company policy was that I had to buy full insurance. They also stated that the price quoted on the internet did not bind them as Kayak was only an agent. I have lived in Mexico for years and know that he was in fact lying to me. Ultimately we 'negotiated' a price that was twice what we were promised. I ended up with 3 insurances covering the vehicle and almost wished something happened to it. The gas tank was only a quarter full- I've never seen that.Reviewed 22 Feb 2021

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2.0

Pros:Literally nothingCons:They simply did not have a car. It is a car rental without cars available. Dozens of passengers like us where trapped there doing paperwork but not getting the car they booked at the end. Never seen a business so disorganized in my life. DO NOT PLACE A RESERVATION WITH THEM, YOU WILL ONLY LOSE YOUR TIME!!Reviewed 16 Feb 2021

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2.0

Pros:I didn’t like any part of it! They were so rude, and they charged us more then what I purchased online. They even told me I couldn’t use my own insurance. Lastly they charged me for something I was not responsible for. DO NOT GO TO THEM TO RENT A CAR!!!Cons:The supervisor Carolina García was extremely rude. She didn’t explain anything or have any time of professional manners and charged us an extra fee. The staff needs better professional people and remove Carolina from her position as a supervisor.Reviewed 12 Jan 2021

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2.0

Pros:Nothing they are scammers. They wouldn’t agree to the price and lies and said they had no more cars.Reviewed 7 Jan 2021

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2.0

Cons:They didn’t have a car for our reservationReviewed 3 Jan 2021

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More

• What is the most popular car hire from Europcar in Cancún?

  Intermediate (Nissan X-Trail or similar) is the most frequently booked car hire type from Europcar in Cancún.

• How many car hire locations does Europcar have in Cancún?

  Europcar has 14 hire locations in Cancún. Take a look at our Europcar hire location map to find the best car hire near you.

• Does Europcar have a car hire location at the airport: Cancun airport (CUN)?

  Yes

• Does Europcar offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes